Operational Management
- Provide identical, coordinated information to all staff members
- Crucial for informing and steering customers in difficult situations
- Ensure professional appearance of your company
- Prevent rumors
Technical Incident Management
- Provide identical, coordinated information to all staff members
- Prevent high loads of inquiries in already difficult situations
- Help reduce operational consequences
Crisis Management
- Provide identical, coordinated information to all staff members
- Prevent high loads of inquiries in already difficult situations
- Ensure professional appearance of your company
- Prevent rumors
Success Story
“To ensure comprehensive customer information, it is important to promptly provide
consistent information about deviations and disruptions to all staff with customer contact
– both in stations or at InfoPoints.
Using their mobile communication system, CCA has managed to meet the demanding requirements
of ÖBB-Infrastruktur AG. Also concerning the implementation of the system into the IT infrastructure
of Austria’s largest mobility provider, CCA reacted quickly and flexibly to all challenges.”
Maria Theresia Engel
Head of Customer Information Management, ÖBB-Infrastruktur AG